Job Overview:
As a Level 1 (L1) Veeam Systems Engineer, you will be responsible for supporting the organization's Veeam backup and replication solutions. This may include installation, configuration, maintenance, troubleshooting, and support for Veeam systems.
Responsibilities:
System Monitoring: Monitor system performance and ensure system availability and reliability. Report anomalies and issues to senior engineers and Team Lead.
Backup & Recovery Management: Monitor backup schedules and recovery processes. Witness and verify backups and assist in verifying recoveries as necessary.
Incident Management & Troubleshooting: Respond to and manage incidents related to Veeam systems. Troubleshoot and resolve issues in a timely manner.
Documentation: Assist to document system configurations, procedures, and changes. Assist in maintaining records of incidents and resolutions for future reference.
User Support & Training: Provide support and training to Tenant end-users on Veeam systems. Assist users with backup and recovery procedures within VBR, Veeam Service Provider Console, etc.
Requirements:
Education: Associate or Bachelor's degree in Computer Science, Information Technology, or related field. Certifications in Veeam solutions or similar technologies are highly desirable.
Experience: At least 2-3 years of experience in systems engineering or IT support, preferably with a focus on Veeam solutions.
Technical Skills: Familiarity with Veeam backup and replication solutions, as well as related technologies such as virtualization (VMware, Hyper-V) and storage systems. Basic knowledge of IT infrastructure, including networks, servers, and databases.
Soft Skills: Good problem-solving and communication skills. Ability to work effectively in a team and handle multiple tasks.
Other: Willingness to stay up-to-date with the latest in Veeam and related technologies.
Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Note: The actual duties and responsibilities may vary depending on the department's needs and the evolution of the role.