Job Overview:
The Jira Consultant plays a pivotal role in our IT Services department, responsible for optimizing and managing our Jira environment to enhance project management, issue tracking, and collaboration. This role involves working closely with cross-functional teams to streamline workflows, customize Jira configurations and APIs, leading integration with other third-party solutions and ensure its effective use across the organization.
Responsibilities:
1. Jira Configuration and Customization (Cloud) :
- Configure Jira to align with project management and operational issue tracking requirements.
- Create and customize workflows, issue types, and screens to improve team efficiency.
- Recommend new process ideas and workflows within JIRA to improve overall operations as per ITIL standards.
- Develop and maintain Jira dashboards and reports for project status tracking.
2. User Training and operational support:
- Provide training and be a go-to-go person for the team members/end-users on Jira workflows and best practices.
- Offer ongoing support and troubleshooting assistance for Jira-related issues.
- Conduct daily meetings with technical tracks and discuss the ongoing Incidents, Problems, Changes, Service Requests, and publish daily reports to stakeholders.
3. Integration Management:
- Integrate Jira with other tools and systems to streamline data flow and information sharing including third party software integration.
- Ensure data consistency and integrity across integrated platforms.
4. Continuous Improvement:
- Stay updated with Jira updates, plugins, and add-ons to recommend improvements.
- Identify opportunities to enhance processes and workflows through Jira enhancements.
Requirements:
Experience:
- At least 5 years of experience in Jira administration and configuration.
- Demonstrated experience with Jira Software, Jira Service Management, or Jira Core.
Technical Skills:
- Proficiency in Jira administration, including workflows, schemes, and permissions.
- Knowledge of Jira plugins and add-ons for customization.
- Proficiency of ITIL methodologies for JIRA Service Management.
- Hands on experience on Microsoft applications – Excel, PPT, Word
- Familiarity with Jira REST API and scripting languages (e.g., Groovy).
- Experience with Jira Service Desk and Service Management is a plus.
- Experience with other ITSM tools like ServiceNow, BMC Remedy, manage engine, etc. is a plus.
Soft Skills:
- Strong communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to work collaboratively in a cross-functional team environment.
- Effective time management and organizational skills.
Other: Certification in Jira Administration or related field is preferred.
Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Note: The actual duties and responsibilities may vary depending on the department's needs and the evolution of the role.